Return & Refund Policy
Thank you for shopping at innodept12. We value your business and aim to provide high-quality seasonal decorations and products.
1. Shipping Policy
- Free Shipping: We offer Free Shipping on all retail orders.
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Wholesale Orders: Please note that Free Shipping does NOT apply to wholesale or bulk orders. Shipping costs for wholesale orders will be calculated and negotiated separately based on volume and destination.
2. Damaged or Defective Items
We take great care in packaging our products, but we understand that items may occasionally be damaged during international transit.
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If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
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Please provide your order number and clear photos/videos showing the damage or malfunction.
3. Solutions for Damaged Goods
Once the damage is verified, we offer the following options:
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Free Replacement: We will send you a replacement item at no extra cost to you.
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Negotiated Refund: If a replacement is not available or preferred, we can negotiate a partial or full refund based on the severity of the damage.
4. Returns & Exchanges
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Due to the seasonal and fragile nature of our products (such as Christmas village pieces and decorative figurines), we primarily offer solutions for damaged/defective items.
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For other return requests, please contact our support team at jay.chen@innodept12.com or +86 15960753378 to discuss eligibility.
5. Contact Us
We are always here to help! If you have any questions or concerns regarding your order, please feel free to reach out to us at any time. We strive to respond to all inquiries as quickly as possible.
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Email: jay.chen@innodept12.com/info@innodept12.com
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Response Time: We typically respond within 24 hours on business days.
